INSTALLATION & AFTER-SALES SERVICE POLICY
Royalthrone Furniture may provide installation services depending on the product and order.
11.1 Installation Requirements
Customers must provide reasonable access to the delivery and installation location.
Customers should inform us in advance about:
- Lift availability
- Staircase access
- Narrow entrances
- Floor level
- Special installation restrictions
- Other access limitations
Additional charges may apply for unusual installation or access requirements.
11.2 After-Sales Service
Depending on the nature of the request, after-sales service may include:
- Telephone support
- Technician visit
- Product inspection
- Repair
- Replacement of eligible parts
- Warranty service
Response and resolution time may vary depending on the customer's location and nature of the issue.