Royalthrone Furniture (“Royalthrone Furniture,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and, where necessary, share information when you visit our website, purchase our products, request a quotation, contact our customer service team, or use any of our online or digital services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1.1 Information We Collect

Depending on how you interact with us, we may collect:

• Full name
• Mobile/telephone number
• Email address
• Billing address
• Delivery address
• Company/organization name
• Product and order information
• Payment-related information
• Customer service communications
• Product customization requirements
• Furniture measurements, drawings, images, or design information

When you visit our website, certain technical information may also be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Website usage and interaction data

1.2 How We Use Your Information

We may use your information to:

• Process and confirm orders
• Arrange product delivery
• Process payments
• Provide installation services
• Provide warranty and after-sales services
• Respond to inquiries and quotation requests
• Provide customer support
• Produce customized furniture
• Improve our website and services
• Understand customer preferences
• Send promotional communications
• Prevent fraud or unauthorized activities
• Comply with applicable laws and regulations

1.3 Sharing of Information

Royalthrone Furniture does not sell or rent your personal information for commercial purposes.

Where necessary, limited information may be shared with trusted service providers such as:

• Delivery and logistics partners
• Payment service providers
• Website and technology service providers
• Installation and service providers
• Professional advisers
• Government authorities or law enforcement agencies where legally required

1.4 Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

1.5 Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Monitor website performance
• Improve customer experience
• Measure marketing effectiveness

You may control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

1.6 Marketing Communications

Where permitted and appropriate, we may contact you through SMS, email, WhatsApp, telephone, or other communication channels regarding:

• New products
• Special offers
• Discounts
• Promotional campaigns
• Seasonal offers
• Corporate offers
• Events and services

You may request to stop receiving promotional communications at any time.

1.7 Data Retention

We may retain your information for as long as reasonably necessary for:

• Order records
• Warranty and after-sales service
• Accounting and financial records
• Customer support
• Legal requirements
• Fraud prevention
• Business recordkeeping

When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

1.8 Your Rights

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Withdraw consent where applicable
• Opt out of promotional communications
• Raise concerns regarding the use of your personal information

We may need to verify your identity before processing certain requests.

1.9 Children's Privacy

Our website and services are not intentionally designed to collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information where legally possible.

1.10 Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

The updated policy will be published on our website with a revised “Last Updated” date.