Royalthrone Furniture aims to provide high-quality products and customer satisfaction. Returns and refunds are subject to product type, condition, and the applicable terms of the order.

5.1 Eligible Returns

A return request may be considered where:

• The wrong product was delivered.
• A significant manufacturing defect is identified.
• The product was seriously damaged during delivery.
• The delivered product materially differs from the confirmed specification.

5.2 Return Period

You have 3 days from the date of purchase to return or exchange your item(s). Unfortunately, we cannot accept returns or exchanges after 3 days.

Please note:Custom-made products are not eligible for return or exchange under any circumstances.

5.3 Product Condition

Returned products should generally:

• Be unused
• Remain in their original condition
• Not have been modified or repaired
• Not have been damaged through customer misuse
• Include relevant accessories or documentation where applicable

5.4 Non-Returnable Products

The following products may generally be non-returnable:

• Customized furniture
• Furniture manufactured to customer-specific measurements
• Special-order products
• Products with customer-requested design modifications
• Used or altered products
• Products damaged through customer misuse

5.5 Refunds

Where a refund is approved, the refund will generally be processed through the original or an appropriate payment method.

Delivery, transportation, installation, customization, or other service charges may not always be refundable.

5.6 Refund Processing

Approved refunds will be processed after necessary inspection and verification.

The actual time for receiving the refund may depend on the relevant bank, payment gateway, or financial service provider.